Privacy Policy

This Privacy Policy explains how Surge Marketing LLC ("Surge Marketing", "Longinus", "we", "us") collects, uses, and safeguards information when you visit our website, submit our contact form, or receive text messages from us.

1. Information we collect

• Contact details you provide (name, phone number, email, company, message).
• Property and utility information when you request a solar quote (address, utility provider, approximate monthly bill).
• Communications with us (SMS content, call recordings where lawfully permitted, notes taken by our team).
• Standard technical data automatically collected by our website (browser type, IP address, referring page).

2. How we use information

• To respond to your inquiry and schedule appointments with solar consultants.
• To send transactional and program-related SMS messages you have consented to.
• To operate, secure, and improve our services and comply with legal obligations.

3. SMS program — sacred commitment

Mobile phone numbers and SMS consent are never shared with, sold to, or transferred to third parties for their marketing purposes. This applies to all categories of information collected in connection with our SMS program. No exceptions.

• Program name: Surge Marketing solar outreach.
• Message frequency: Recurring messages. Frequency varies based on your engagement and appointment scheduling.
• Costs: Message and data rates may apply.
• Opt-out: Reply STOP at any time to any message to unsubscribe from all future messages.
• Help: Reply HELP for assistance, or contact us at system@longinus.io.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. How we share information

We share information only with the vendors that operate our services on our behalf (for example, our messaging carrier Twilio, our hosting provider, and our CRM database), and only to the extent necessary to deliver the service. These vendors are contractually restricted from using the information for their own marketing. We may disclose information when required by law, subpoena, or to protect our rights and users' safety.

We do not sell personal information, and we do not share SMS consent or phone numbers with third parties for their own marketing purposes — ever.

5. Data retention

We retain contact and messaging records for as long as needed to operate the service and satisfy legal, tax, and compliance obligations, and then delete or de-identify them on a rolling basis.

6. Your choices

• Opt out of SMS by replying STOP. We honor this immediately and permanently for that number.
• Request access to, correction of, or deletion of your personal information by emailing us.
• Residents of certain U.S. states have additional rights under state privacy laws; contact us to exercise them.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect information. No system is perfectly secure; if we learn of a breach that affects you, we will notify you as required by law.

8. Children

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new effective date.

10. Contact

Surge Marketing LLC
Email: system@longinus.io
SMS support: reply HELP to any message from us.